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Frequently Asked Questions

Can I order online anytime?
The website is available 24 hours a day, 7 days a week. If you need to contact one of our customer service representatives, they are available at (800) 361-3466 (Ext. 350), M-F between 8:30am - 4:00pm EST.

Do you have a warranty on your products?
Yes, Think! has a limited 6 month warranty that all of our products are free from any manufacturing or material defects. This does not guarantee against excessive wear and tear.

Can you ship my shoes internationally?
Yes, we ship to a limited area of international destinations. Please call our Customer Service department at 800-361-3466 for details.

What if I have a problem or wish to check the status of an order?
If you have questions, need help with an order you've received, or if you need to return an item, please see our "returns section" or call us at (800) 361-3466.

How do I find out where my nearest Think retailer is located?
Our website has a section called "STORE LOCATOR". Use this page to find a retailer nearest to you.

How can I best prevent wear and tear to my new shoes?
See the listing under the "Think! Care" section of the website, it covers many questions pertaining to caring for your new shoes.

What size should I order?
Think! shoes are manufactured in European sizes. Please review our "size conversion chart" to find your size.